Last Updated: March 25, 2026

At Urban Mirage, all payments made for services are governed by the following refund policy. By engaging with our services, you agree to these terms.

1. Chargebacks

Unauthorized chargebacks are considered a violation of our agreement.

  • We reserve the right to dispute any chargeback
  • Legal action may be taken to recover fees, damages, and associated costs

2. No Refund on Deposits

All upfront deposits are strictly non-refundable.

  • Deposits cover initial consultation, planning, and resource allocation
  • Once paid, deposits cannot be returned under any circumstances

3. Work-Based Billing

Our billing is based on time, effort, and resources invested.

  • No refunds will be issued once work has commenced
  • This applies to both partially completed and fully completed work

4. Milestone Payments

All milestone-based payments are non-refundable.

  • Payments become non-refundable once the milestone is delivered or approved
  • Each milestone reflects completed work and committed resources

5. Client Delays or Non-Response

Timely communication is essential for project completion.

  • No refunds will be issued due to delays caused by the client
  • Projects inactive for more than 30 days may be paused or permanently closed without refund

6. Change of Mind

Refunds will not be issued if the client decides to discontinue the project after work has started.

7. Dissatisfaction

We are committed to delivering quality work within the agreed scope.

  • Revisions will be provided as per the agreed project terms
  • Refunds will not be granted based on subjective dissatisfaction

8. Project Termination

If a project is terminated by either party:

  • The client is responsible for payment of all work completed up to the termination date
  • No refunds will be issued for services already performed

9. Policy Acceptance

By making a payment to Urban Mirage, you acknowledge that you have read, understood, and agreed to this Refund Policy.